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P-110000654-001 Revised: December 21st, 2018EATONEND-USER LICENSE AGREEMENTIMPORTANT, READ CAREFULLY. THIS END USER LICENSE AGREEMENT (THE“AGREEMENT”) IS A BINDING CONTRACT BETWEEN YOU, THE END-USER (THE“LICENSEE”) AND EATON INTELLIGENT POWER LIMITED, IRELAND, OR ONE OF ITSAFFILIATES (“EATON” OR “LICENSOR”). BY OPERATING THIS UNINTERRUPTIBLEPOWER SUPPLY (UPS) PRODUCT INCLUDING SOFTWARE EMBEDDED IN IT(FIRMWARE), YOU, THE LICENSEE, ARE AGREEING TO BE BOUND BY THE TERMS,CONDITIONS, AND LIMITATIONS OF THIS AGREEMENT. READ THE TERMS ANDCONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE, INSTALLING OR OPERATINGTHE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT,PROMPTLY RETURN THE UNUSED PRODUCT TO EATON.1.0 DEFINITIONS1.1 Documentation. “Documentation” means the user guides and manuals for the installationand use of the UPS, whether made available over the internet, provided in CD-ROM, DVD,hard copy or other form.1.2 Firmware. “Firmware” means software programs that are embedded in the product forwhich Licensee is granted a license hereunder, the Documentation therefore and, to the extentavailable, Updates thereto. The Firmware is licensed hereunder in object code (machinereadable) form only except that certain software programs may include limited portions insource code (human-readable) form.1.3 Update. “Update” means a subsequent release of the Firmware, if and when developed byEaton. An Update does not include any release, new version, option, or future product, whichEaton licenses separately.2.0 FIRMWARE LICENSE2.1 Ownership. Eaton or its third party licensors retains all title, copyright and other proprietaryrights in, and ownership of the Firmware regardless of the media upon which the original or anycopy may be recorded or fixed.2.2 License Grant. Eaton grants to Licensee a limited, revocable, non-exclusive, non-assignablelicense to use the Firmware in conjunction with the operation of the product to which the Firmwarepertains or other products as described by Eaton in the Documentation. Licensee does notacquire any rights, express or implied, other than those expressly granted in this Agreement.2.3 Restrictions and Requirements. Licensee will not, nor will it permit others to, modify,adapt, translate, reverse engineer, decompile, or disassemble the Firmware or any componentthereof (including the Documentation), or create derivative works based on the Firmware(including the Documentation), except to the extent such foregoing restriction is prohibited byapplicable law or applicable open source license to, and only to, any open source softwarecomponent that is incorporated into the Firmware (if any). Copyright laws and internationaltreaties protect the Firmware, including the Documentation. Unauthorized copying of theFirmware, the Documentation or any part thereof, is expressly prohibited. For avoidance ofdoubt, Eaton does not grant Licensee a license to any of Eaton’s brands, logos, designs, tradedress, service marks, trademarks, domain names or trade names, in whole or in part.Licensee agrees to install or allow installation of all corrections of substantial defects, securitypatches, minor bug fixes and updates, including any enhancements, for the Firmware inaccordance with the instructions and as directed by Eaton.2.4 Transfer and Assignment Restrictions. Licensee will not sell, resell, assign, lease,sublicense, encumber, or otherwise transfer its interest in this Agreement or in the Firmware,or the Documentation in whole or in part, or allow any other person or entity, including anyparent or subsidiary of Licensee or other subsidiary of Licensee’s parent, to copy, distribute,or otherwise transfer the Firmware without the prior written consent of Eaton. Licensee maytransfer the Firmware directly to a third party only in connection with the sale of the Eatonproduct in which it is installed.3.0 TERMINATION3.1 Termination. This Agreement and the license granted hereunder automatically terminatesif Licensee breaches any provision of this Agreement. Eaton may terminate this license at anytime with or without cause.3.2 Effect of Termination. Immediately upon termination of this Agreement or the licensegranted hereunder, Licensee will cease using the product. The parties’ rights and obligationsunder the following sections of this Agreement will survive termination of this Agreement: Article1.0, Section 2.1, Section 2.3, Section 2.4, Article 3.0, Article 4.0 and Article 5.0.4.0 INFRINGEMENT AND WARRANTIES4.1 Infringement. If Licensee learns of a threat, demand, allegation, or indication that theUPS with its firmware infringes or misappropriates any third party intellectual property rights(including but not limited to any patent, copyright, trademark, trade dress, or trade secret)(“Intellectual Property Claim”), Licensee will notify Eaton promptly of such claim. Eaton may, inits sole discretion, elect to assume sole control of the defense and settlement of said IntellectualProperty Claim and Licensee will provide reasonable information and assistance to Eaton forthe defense of such claim.4.2 Disclaimer of Warranties. THE FIRMWARE IS PROVIDED “AS IS” WITHOUTWARRANTY OF ANY KIND, . EATON DOES NOT WARRANT THAT THE FIRMWAREWILL BE ERROR-FREE OR SECURE FROM UNAUTHORIZED ACCESS. THE LICENSEEEXPRESSLY ACKNOWLEDGES THAT TO THE EXTENT PERMITTED BY APPLICABLELAW, THE USE OF THE PRODUCT IS AT LICENSEE’S SOLE RISK.5.0 GENERAL PROVISIONS5.1 Update Policy. Eaton may from time to time, but has no obligation to, create Updates ofthe Firmware or components thereof.5.2 Limitation on Liability. NOTWITHSTANDING ANY PROVISION OF THIS AGREEMENTTO THE CONTRARY, LICENSEE EXPRESSLY UNDERSTANDS AND AGREES THATEATON, ITS AFFILIATES, AND ITS LICENSORS, WILL NOT BE LIABLE FOR: (A) ANYDIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARYDAMAGES WHICH MAY BE INCURRED BY LICENSEE OR ANY THIRD PARTY,HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS WILL INCLUDE,BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY ORINDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OFDATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES,OR OTHER INTANGIBLE LOSS; (B) ANY LOSS OR DAMAGE WHICH MAY BE INCURREDBY LICENSEE OR ANY THIRD PARTY. THESE LIMITATIONS ON EATON’S LIABILITY WILLAPPLY WHETHER OR NOT EATON HAS BEEN ADVISED OF OR SHOULD HAVE BEENAWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF EATON, ITS AFFILIATES,AND ITS LICENSORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANYIMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT PAID FOR THE UPS.THIS SECTION 5.2 STATES EATON’S ENTIRE LIABILITY AND LICENSEE’S SOLE ANDEXCLUSIVE REMEDY UNDER THIS AGREEMENT, AND IS SUBJECT TO ALL LIMITATIONSSTATED IN SECTION 4.2.5.3 Notices. All notices required to be sent hereunder will be in writing and will be deemed tohave been given when mailed by first class mail to the address shown below:LICENSE NOTICES:Eaton Intelligent Power LimitedEaton House,30 Pembroke Road,Dublin 4,D04 Y0C2,Ireland5.4 Severability. If any provision of this Agreement is held to be invalid or unenforceable, theremaining provisions of this Agreement will remain in full force.5.5 Waiver. The waiver by either party of any default or breach of this Agreement will notconstitute a waiver of any other or subsequent default or breach. Failure to enforce or delay inenforcing any provision of this Agreement will not constitute a waiver of any rights under anyprovisions of this Agreement.5.6 Entire Agreement. This Agreement constitutes the complete agreement between theparties and supersedes all prior or contemporaneous agreements or representations, writtenor oral, concerning the subject matter of this Agreement. This Agreement may not be modifiedor amended except in a writing specifically referencing this Agreement and signed by a dulyauthorized representative of each party. No other act, document, usage or custom will bedeemed to amend or modify this Agreement. The Firmware, or portions thereof, may alsobe subject to additional paper or electronic license agreements. In such cases, the terms ofthis Agreement will be supplemental to those in the additional agreements, to the extent notinconsistent with the additional agreements. If a copy of this Agreement in a language otherthan English is included with the Firmware or Documentation, it is included for convenience andthe English language version of this Agreement will control.5.7 Heirs, Successors, and Assigns. Each and all of the covenants, terms, provisionsand agreements herein contained will be binding upon and inure to the benefit of the partieshereto and, to the extent expressly permitted by this Agreement, their respective heirs, legalrepresentatives, successors and assigns.5.8 Export Restrictions. Licensee agrees to comply fully with all relevant export laws andregulations of the United States and all other countries in the world (the “Export Laws”) toassure that neither the Firmware nor any direct product thereof are (I) exported, directly orindirectly, in violation of Export Laws; or (ii) are intended to be used for any purposes prohibitedby the Export Laws. Without limiting the foregoing, Licensee will not export or re-export theFirmware: (i) to any country to which the U.S. has embargoed or restricted the export ofgoods or services (see Programs/Pages/Programs.aspx), or to any national of any such country, wherever located, who intends totransmit or transport the Firmware back to such country; (ii) to any end user who Licenseeknows or has reason to know will utilize the Firmware in the design, development or productionof nuclear, chemical or biological weapons; or (iii) to any end-user who has been prohibitedfrom participating in U.S. export transactions by any federal agency of the U.S. government.5.9 U.S. Government Restricted Rights. The Firmware is a “commercial item” as that termis defined at 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercialcomputer software documentation”, as such terms are used in 48 C.F.R. § 12.212, and isprovided to the U.S. Government only as a commercial end item. Consistent with 48 C.F.R.§ 12.212 and 48 C.F.R. §§ 227.7202-1 through 227.7202-4, all U.S. Government End Usersacquire the Firmware with only those rights set forth herein. Contractor/manufacturer is EatonCorporation, 1000 Eaton Boulevard, Cleveland, Ohio 44122.5.10 Third Party Intellectual Property Rights. The Firmware may contain components(including open source software components) that are owned by third parties (“Third PartyLicensors”) and are provided with, incorporated into, or embedded in, the Firmware pursuant tolicense arrangements between Eaton and such third parties. Third Party Licensor componentsin the Firmware are not licensed or warranted under the terms of this document, but are insteadsubject to the Third Party Licensors’ license agreements. Licensee will not modify, delete, orobfuscate any copyright or other proprietary rights notices of Third Party Licensors containedin the Firmware.5.11 Indemnity. Licensee shall defend, indemnify and hold Eaton and its officers, directors,employees, and agents harmless from and against all losses, damages, liabilities, claims,actions, and associated costs and expenses (including reasonable attorneys’ fees and expenses)by reason of injury or death to any person or damage to any tangible or intangible property arisingor resulting from the negligence or willful misconduct of the Licensee, its employees, contractors,or agents, in connection with Licensee’s use of Firmware and Documentation.Licensee shall be responsible for any breach of this Agreement by its officers, directors,employees, contractors, or agents. Licensee shall defend, indemnify, and hold Eaton andits officers, directors, employees, and agents harmless from and against any and all losses,damages, liabilities, claims, actions, and associated costs and expenses (including reasonableattorneys’ fees and expenses) arising out of or in connection with any breach of this Agreement.5.12 Open Source Software. The Firmware may contain certain components owned byEaton that are provided with, incorporated into, linked to, or embedded in the Firmware that aresubject to third party open source licenses (“Eaton Open Source Components”). Eaton OpenSource Components are subject to the open source licenses corresponding to the particularsoftware component. To the extent there are any conflicts between the terms of this Agreementand any open source license corresponding to Eaton Open Source Components or additionalobligations by such open sources license that are not set forth in this Agreement, the terms ofthe open source license will control.5.13 Confidentiality. Licensee acknowledges that confidential aspects of the Firmware(including any proprietary source code) are a trade secret of Eaton, the disclosure of whichwould cause substantial harm to Eaton that could not be remedied by the payment of damagesalone and such confidential aspects of the Firmware shall not be disclosed to third partieswithout the prior written consent of Eaton. Accordingly, Eaton will be entitled to preliminary andpermanent injunctive and other equitable relief for any breach of this Section 5.13.5.14 Note on JAVA Support. The Firmware may contain support for programs written in JAVA.JAVA technology is not fault tolerant and is not designed, manufactured, or intended for use orresale as online control equipment in hazardous environments requiring fail-safe performance,such as in the operation of nuclear facilities, aircraft navigation or communications systems, airtraffic control, direct life support machines, or weapons systems, in which the failure of JAVAtechnology could lead directly to death, personal injury, or severe physical or environmentaldamage. EATON DISCLAIMS ALL DAMAGES INCLUDING DIRECT, INDIRECT ANDCONSEQUENTIAL DAMAGES RELATING TO THE FAILURE OF ANY SOFTWAREINCLUDING JAVA PROGRAMS AND/OR JAVA TECHNOLOGY.5.15 Governing Law. This Agreement will be interpreted and enforced in accordance with thelaws of Ireland, without regard to choice of law principles. Any claim or suit with respect to thisAgreement shall be brought in the Courts of Ireland, unless mandatory law imposes otherwise.Eaton EULA

Table of Contents1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1 UPS Standard Features . 21.1.1 Control Panel . 21.1.2 Customer Interface . 21.1.3 Advanced Battery Management. 21.2 Options and Accessories. 31.2.1 Extended Battery Cabinet . 31.2.2 Options Cabinet . 31.2.3 Wall-Mounted Bypass Switch. 31.2.4 Parallel Tie Cabinet. 41.2.5 Seismic Kit . 41.2.6 Monitoring and Communication . 41.3 Using This Manual . 41.4 Conventions Used in This Manual . 41.5 Symbols, Controls, and Indicators . 51.6 For More Information . 61.7 Getting Help . 61.8 Equipment Registration . 72 Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.1 Consignes de Sécurité . 92.2 Advertencias de Seguridad . 103 UPS Installation Plan and Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.1 Creating an Installation Plan . 133.2 Preparing the Site . 133.2.1 Environmental and Installation Considerations . 133.3 UPS System Power Wiring Preparation . 213.4 Inspecting and Unpacking the Equipment . 234 UPS System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254.1 Preliminary Installation Information. 254.2 Removing and Replacing the Front Doors . 254.2.1 UPS or Options Cabinet Front Door . 254.2.2 EBC Front Door . 264.3 Unloading the UPS Cabinet from the Pallet. 284.4 Joining the Cabinets. 324.5 Electrical Installation. 344.5.1 Wiring Preparation . 354.6 Wiring Installation . 374.6.1 UPS Only Wiring. 38Eaton 9355 UPS (20/30 kVA) User’s Guide 164201626—Rev J1v

Table of Contents4.6.2 Parallel UPS Wiring . 394.6.3 Options Cabinet with MBS Wiring . 434.6.4 Options Cabinet with Dual-Feed Wiring . 444.6.5 Options Cabinet with Output Transformer Wiring . 474.7 Internal Battery Tray Wiring Connections . 504.8 Extended Battery Cabinet Installation. 524.8.1 Line-Up-and-Match EBC Installation . 524.8.2 Standalone EBC Installation . 564.9 Permanent Mounting Installation . 585 UPS Wiring Diagrams and Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696.1 Installing Communication Options and Control Terminals . 696.2 Communication Options . 716.2.1 DB-9 Communication Port . 726.2.2 X-Slot Cards. 726.2.3 Remote Monitor Panel . 736.2.4 Industrial Relay Card. 766.2.5 LanSafe Power Management Software . 776.3 Control Terminals . 776.3.1 Remote Emergency Power-off . 786.3.2 Relay Output Contacts . 786.3.3 Programmable Signal Inputs. 786.4 Parallel Communication . 797 UPS Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857.1 Control Panel Functions . 857.1.1 Changing the Language. 857.1.2 Display Functions . 857.1.3 User Settings. 867.2 Operating the UPS Maintenance Bypass Switch . 887.3 Single UPS Operation . 897.3.1 Normal Mode Startup . 897.3.2 Starting the UPS on Battery . 907.3.3 Internal Bypass Startup . 917.3.4 UPS Maintenance Bypass Startup . 927.3.5 Single UPS Bypass. 927.3.5.1 Transfer the load from the UPS to maintenance bypass. 927.3.5.2 Transfer the load from maintenance bypass to the UPS. 937.3.6 UPS Shutdown. 937.4 Parallel UPS Operation. 947.4.1 Isolate a Single UPS in a Parallel System. 94viEaton 9355 UPS (20/30 kVA) User’s Guide 164201626—Rev J1

Table of Contents7.4.2 Returning a Single UPS to Normal Operation after Isolation and Service in a Parallel System . 957.4.3 Parallel System Shutdown . 957.4.4 Restarting the Parallel System . 957.5 Configuring the UPS for EBCs . 968 UPS Maintenance . .

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