EmployeeHandbookNon-Represented EmployeesThe Johns Hopkins Hospital/Johns Hopkins Health System Corporation
Table of ContentsOur Mission, Our Organization. . . . . . . . . . . . 1Our Family. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Scope And Purpose. . . . . . . . . . . . . . . . . . . . . . 3Additional References. . . . . . . . . . . . . . . . . . . . 4Culture Of Excellence. . . . . . . . . . . . . . . . . . . . 5On The Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9For Your Benefit. . . . . . . . . . . . . . . . . . . . . . . 18To Your Health. . . . . . . . . . . . . . . . . . . . . . . . 23As You Grow. . . . . . . . . . . . . . . . . . . . . . . . . . 26At Your Service. . . . . . . . . . . . . . . . . . . . . . . . 28Final Note. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
—Johns Hopkins, 1873When wealthy Baltimore banker Johns Hopkins died in 1873, his will dividedhis estate into two equal parts- one for the creation of a university and the otherfor the building of a hospital. Mr. Hopkins, a Quaker who felt a moral duty touse his money for charitable purposes, left instructions that the hospital “treatthe indigent sick of the city without regard to sex, age or color.”John Shaw Billings, a well-known expert in hospital design and management, was selected by theestate’s trustees to carry out the plans to create a hospital that would best serve as an instrument ofmedical education. Mr. Billings proposed many progressive ideas including: providing support forscientific research to advance medical knowledge, teaching through observation and practice ratherthan relying only on textbooks and hiring full-time medical school professors who could devote theircareers to research and teaching. By the time the Hospital was built and dedicated in 1889, it was clearthat The Johns Hopkins Health System Corporation would become a leader and model for medicaleducation, research and patient care.The Johns Hopkins Hospital and the Johns Hopkins Health System Corporation treat approximately one million patients each year and employ approximately 15,000 people. It has becomeworld-renowned for excellence in patient care, for breakthrough discoveries in medical research and asa training ground for the nation’s finest physicians, nurses, health care professionals and public healthexperts. It has achieved, and even exceeded, the promise anticipated by its visionary founders morethan 100 years ago.OUR MISSIONThe mission of The Johns Hopkins Hospital and the Johns Hopkins Health System Corporation(JHH/JHHSC) has remained constant for over a century. It is our mission:n To be the world’s preeminent health care institution;n To provide the highest quality care and service for all people in prevention, diagnosis andtreatment of human illnesses;n To operate cooperatively and interdependently with the faculty of the Johns Hopkins Universityto support education in the health professions and research development into the causes andtreatments of human illness;n To be the leading health care institution in the application of discovery;n To attract and support physicians and other health care professionals of the highest character andgreatest skill;n To provide facilities and amenities that promote the highest quality care, afford solace and enhancethe surrounding community.OUR CORE VALUESOur values are more than just words. They tell what we strive for in order to fulfill our mission.The values of JHH/JHHSC are:n Excellence & Discovery—Be the best. Commit to exceptional quality and service by encouragingcuriosity, seeking information and creating innovative solutions.Employee Handbook1Our Mission, Our Core Values“I have given you in your capacity of trustees, thirteen acres ofland, situated in the city of Baltimore, and bounded by Wolfe,Monument, Broadway, and Jefferson Streets, upon which Idesire you to erect a hospital.”
2Our Family eadership & Integrity—Be a role model. Inspire others to achieve their best and have the courageLto do the right thing.n Diversity & Inclusion—Be open. Embrace and value different backgrounds, opinions and experiences.n Respect & Collegiality—Be kind. Listen to understand and embrace others’ unique skills and knowledge.nOUR FAMILYThe Johns HopkinsHealth System (JHHS)The Johns HopkinsUniversity (JHU)Johns HopkinsMedicine(JHM)BloombergSchoolof HopkinsHealthCareJohnsHopkinsHome CareGroupDomeGroupEmployee ysicians
SCOPE & PURPOSE OF THIS HANDBOOKPurposeThis handbook has been prepared for employeesof The Johns Hopkins Hospital (JHH) andthe Johns Hopkins Health System Corporation(JHHSC). While these two organizations areseparate employers with separate corporate operational missions and management staff, many ofthe policies and practices regarding work rulesfor each organization are the same. The name ofeach organization will be referredto throughout this handbook through the jointreference of “JHH/JHHSC.”This handbook is provided as a resource guideand a summary of the various policies, benefits and services available and applicable to thenon-bargaining unit employees of JHH/JHHSC.It also summarizes the general conditions ofemployment and your rights and responsibilities as an employee. Employees are requiredto read this handbook and use it as a referenceguide. When further information is needed,employees should contact their supervisor or theDepartment of Human Resources.This handbook supersedes, in all aspects, anyprior handbook information. The informationin this handbook is intended to be as accurateas possible, however, should there be differencesbetween this handbook and provisions of insurance contracts, plan documents and/or policies,or changes in law or regulations pertaining toemployment, the provisions of those insurancecontracts, plan documents and/or policies, orlaws or regulations will govern.Employment at JHH/JHHSC is a voluntary,employment-at-will relationship. Employmentat-will means that while JHH/JHHSC intendsto maintain a positive working relationshipwith employees, employees have the right toend employment at any time and JHH/JHHSCreserves the same right. This at-will relationshipremains in full force and effect, notwithstanding any statements to the contrary made by anyJHH/JHHSC employees or representatives, or setforth in any other document.The contents of this handbook are not acontract of employment and should not be considered as a guarantee of continued employmentwith JHH/JHHSC. JHH/JHHSC reserves theright to change or discontinue the handbook, itspolicies, practices and/or procedures at any timeand without notice.Employee HandbookScope and PurposeScope3
4ADDITIONAL REFERENCESAdditional ReferencesNumbers to KnowListed below are frequently used telephone numbers:Compliance Hotline. 1-844-773-2528Faculty and Staff Assistance Program (FASAP). 410-955-1220Fire and Medical Emergency. 410-955-4444Human Resources Consulting & Labor Relations. 410-955-6783Human Resource Service Center (Eastern). 410-443-997-5400JHMCIS Help Desk.410-955-4357 (5-HELP)Main Operator. 410-955-5000Occupational Health Services. 410-955-6211Occupational Injury Clinic. 410-955-6433Organizational Equity. 410-735-7283Paging Operator. 410-955-5020Parking Office. 410-955-5333Safety Office. 410-955-5918Security. 410-955-5585STIX Hotline (Exposure to blood or body fluids). 410-955-7849 (5-STIX)Web SitesThroughout this handbook, several policy and procedure manuals are referenced. Departments shouldhave a copy of each manual and the manuals can also be found online at the following addresses:JHH Corporate and Administrative Manualwww.insidehopkinsmedicine.org/operations integrationJHH Interdisciplinary Clinical Practice protocols procedures/manual updates.htmlJH Health, Safety and Environment Manualhttp://www.insidehopkinsmedicine.org/health safety security.cfmJHHS Finance Policy & Procedure cp/quality/policies procedures.htmlHuman Resource Policy and Procedure resEmployee Handbook
CULTURE OF EXCELLENCE5A Matter of PrideBy joining the JHH/JHHSC team, you havebecome part of a long tradition of distinguishedhealth care. Since the Hospital opened morethan a century ago, our mission has been oneof excellence. We strive to lead the world in thediagnosis and treatment of disease. Above all, weaim to provide the highest quality health care andservice to all of our patients. Our commitmentto excellence shows. We continually make news,introducing new therapies, furthering medicaldiscovery and garnering awards.“Best of the Best”The Johns Hopkins Hospital has consistentlyranked as one of the top hospitals in the nationand in Maryland in the U.S. News & WorldReport Best Hospitals rankings. In addition,U.S. News has ranked the majority of the JohnsHopkins’ 16 medical specialties within the topfive nationally. Leadership acknowledges that theefforts and contributions of all employees makethis recognition possible.care organizations. The Joint Commission setsthe standards by which health care quality is measured in America and around the world.To maintain and earn accreditation, organizations must have extensive on-site reviews by ateam of The Joint Commission health care professionals, at least once every three years.A Supportive WorkplaceJHH/JHHSC works tirelessly to create a supportive workplace environment that values cooperationand mutual respect, nurtures a spirit of communityand rewards hard work and dedication. JHH/JHHSC sustains this atmosphere by recognizingemployee accomplishments, actively promotingdiversity, providing multiple opportunities forcommunication and listening and respondingto employees.MagnetIn 2003, The Johns Hopkins Hospital becamethe first hospital in Maryland to receive theprestigious Magnet Recognition Awardfor Excellence from the American NursesCredentialing Center, a component of theAmerican Nurses Association. Magnet is theonly national award recognizing excellence innursing services and organization.Employee SatisfactionThe best way we can make our workplacebetter is by talking and listening to each other.By participating in our confidential employeesatisfaction survey process, employees help makeour organization a better place to work. Thepurpose of this survey is to obtain staff thoughtsand input regarding what they like about working here and what they would like to see improvedto make JHH/JHHSC an even better place towork. The surveys take place approximately everytwo (2) years. The results are used to developorganizational and departmental action plans forimprovement.The Joint CommissionThe Johns Hopkins Hospital is an accreditedorganization. The Joint Commission an independent, not-for-profit organization, establishedmore than 50 years ago. Its mission is to continuously improve the safety and quality of careprovided to the public through the provision ofhealth care accreditation and related services thatsupport performance improvement in healthEmployee AppreciationEmployee appreciation is an important part ofthe culture of JHH/JHHSC and all employeesare encouraged to recognize others for a jobwell done. The formal employee appreciationprogram is a way for JHH/JHHSC to recognize,praise and thank employees for their dedication to JHH/JHHSC and for their positivecontributions to the organization’s success. TheEmployee HandbookCulture of ExcellenceJHH/JHHSC is among the finest health care organizations in the UnitedStates. To keep this distinction, JHH/JHHSC must continue to developa culture of excellence: a culture that encourages and supports excellencein patient care, teaching, research and service to patients, customers, fellowemployees and our community. To achieve this goal, JHH/JHHSC mustfoster an environment in which the pursuit of excellence is part of allactivities.
6components of the formal appreciation programinclude:Culture of ExcellenceEmployee Service AwardsEmployee Service Awards recognize employeesof JHH/JHHSC. All employees earning awardsare encouraged to participate in related scheduledactivities.Five-Year Anniversary MilestonesEmployees are given a commemo