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TELUS SmartHomeQuick Start Guide

Congratulations and welcomeWelcome to TELUS SmartHome. Thank you for trusting TELUS to keep your home operatingefficiently and securely. This Quick Start Guide will provide you with steps and key points toget your SmartHome system up and running. You may use the instructions that came witheach device for more details regarding the specific devices.Table of contentsGet to know your TELUS SmartHome devices:. 2Hub. 2Motion/Image Sensor. 2Smart Plug (Dimmer Module or Appliance Module). 2What devices are covered in this Quick-Start GuideDoor/Window Sensor. 2HD Indoor Camera. 2Smart Radio Thermostat. 2 Hub Motion/Image Sensor Smart Plug (Dimmer Module and Appliance Module) Door/Window Sensor HD Indoor Camera Smart Radio ThermostatStep 1: Set up your online account. 4 Nest Learning ThermostatStep 2: Set up your mobile app. 6 Wi-Fi Outdoor Doorbell CameraStep 3: Set up your TELUS SmartHome devices. 7 Smart LED Light BulbNest Learning Thermostat. 3Wi-Fi Outdoor Doorbell Camera. 3Smart LED Light Bulb. 3Get started with your TELUS SmartHome System. 4FAQs and Troubleshooting:. 17Login and account info. 17Alarm and events. 17Notifications. 17Sensor status. 18Device pairing with the hub. 18Video cameras. 18Image Sensor. 19If you need additional support:. 201

Get to know your TELUS SmartHome devices:Note: depending on the selections you made in your purchase, your package may not haveall of the above devices. You may check your first Welcome Letter email you received afteryou made your purchase or login to "My Account" from SmartHome.telus.com for yourcomplete list of devices in your package.HubThe Hub is the TELUS SmartHome command centre. It communicates with your devices andallows you to create rules, get customized alerts and remotely control your devices.Motion/Image SensorThe Motion/Image Sensor captures images when motion is sensed, even at night. It is simpleto install - no wires to run for setup, and you can view uploaded images on the website orthrough the mobile app.Nest Learning ThermostatThe Nest Learning Thermostat is a sleek-looking premium thermostat. Its capability gives youa higher degree of precision in controlling the temperature of your home. It learns what you likeand keeps you comfortable automatically.Wi-Fi Outdoor Doorbell CameraThe Wi-Fi Outdoor Doorbell Camera gives you an integrated experience. With an HD camera,Passive Infrared (PIR) motion sensor, digital microphone and speaker, you can see who is atthe door, talk to the visitors using two-way audio, and record doorbell trigger clips.Smart LED Light BulbThe Smart LED Light Bulb gives you remote control for on-off function and brightness of yourlighting without rewiring. The soft-white light is energy-efficient in that it uses only 9 watts ofenergy for the same illumination as a 60-watt incandescent bulb.Smart Plug (Dimmer Module or Appliance Module)The Dimmer Module Smart Plug allows you to wirelessly turn on or off, and dim or brightenyour desk or floor lamps. The Appliance Module Smart Plug gives you the ability to wirelesslyturn on or off your plugged-in appliances (those within 600W).Door/Window SensorWith the Door/Window Sensor, you can remotely check to see if your door or window is openor closed. By knowing this, you can program your other devices to adjust to the condition,such as reducing the thermostat to a more energy-conscious setting.HD Indoor CameraThe High-Definition 720P Indoor Camera captures videos that are available to view throughyour computer or mobile app. The camera has been designed to capture images at adistance of over 6m / 20ft away in the dark.Smart Radio ThermostatPacked with functionality, the Smart Radio Thermostat has 7-day temperature settingprogrammability, a filter change indicator for your HVAC system, and a system lock to preventunintentional changes. It has a responsive touchscreen and is easy to read with a backlitdisplay.23

Get started with your TELUS SmartHome System1d. Read the Subscription Agreement, and click "I Agree".1e. Create a new password. Then click "Next".Step 1: Set up your online account1a. Power up the Hub by plugging the AC adapter into a 120VAC outlet, and connectingthe other end of the AC adapter into the Hub’s DC in port. The Hub’s Status Light willchange colours during the first few seconds while it connects to your online customeraccount. It may take up to 5 minutes for the Hub to complete this process. Once theStatus Light stays solid white or continues to flash white, you can continue to the next USB portDC inPortPowerButton1f. Follow the rest of the guided steps to finish your setup.Status Light1b. From the Welcome email you received, click on the link "click here" to begin the login process.1g. Congratulations! Your online account setup is done. Click "Finish". You will be directed tothe Homepage.1c. On the Welcome page, click "Let’s Go".45

Step 2: Set up your mobile appStep 3: Set up your TELUS SmartHome devicesThe TELUS SmartHome mobile app allows you to stay connected to your home 24/7,no matter where you are. The app lets you send remote commands and manage basicday-to-day functions across your system.Your devices have been pre-paired to the hub2a. Download the TELUS SmartHome mobile app from Apple App Store (iOS)or Google Play (Android).TELUS SmartHome App IconYour SmartHome devices have been pre-paired with the hub prior to shipment(except for the HD Indoor Camera and the Wi-Fi Outdoor Doorbell Camera, which requireWi-Fi setup at your home). By logging into your online account or mobile app, you’ll be ableto see the devices that are paired on the home page. If you do not see your devices there,then they may not have been paired properly. Please visit TELUS Support site attelus.com/support/topic/internet#/smarthome for steps in resolving a device pairing issue.Note: The steps to pair new devices purchased after your initial SmartHome systeminstallation are also found on the site ed app icon for Android & Apple stores2b. Open the app. Use the same login name and password as your online account.Now you can view and control your system from your mobile device.Motion/Image SensorNote: the Motion/Image Sensor has already been paired with your Hub at the warehouse,so it is ready to communicate with your Hub.For best results: or maximum battery life ( 20 to 30 months), use 2 AA 1.5V lithium batteries. Using alkalineFBack Pinbatteries will result in a much shorter battery life ( 1 month). Locate Motion/Image Sensor within 30m / 100ft of the hub. void facing the ScrewAsensor toward or close to areas with metallic objects or electronics likelyto produce interference, or toward surfaces that will create glare when infrared flash occurs. or optimal detection capabilities, mount the sensor where someone will most likely walkFacross the sensor coverage area instead of directly towards the sensor.Avoid mounting the sensor outdoors.Attach Mounting ArmMounting Arm Orientation(Top: Teeth Up, Bottom: Teeth Down) 1.Avoid mounting the sensor on toa Sensor-Backsurface subject to vibration.L eave approximately 7.5cm / 3in above the sensor mounting position to allow you toreplace batteries without having to unmount the bracket.Determine where you want to mount the Motion/Image Sensor based on the suggestionsfrom the "For best results" section below. Then choose your mounting bracket (eitherthe Flat Wall Mount or the Corner Wall Mount) and anchor it to the wall using the largescrews and anchors included.Flat Wall Mount6Corner Wall Mount7

2.Smart Plug (Dimmer Module or Appliance Module)Determine the vertical mounting angle you need. a) To get the full 10.5m x 12m / 35ft x 40ftcoverage area, the sensor should be mounted at a 6 downward angle. This is achievedwith a "teeth up" orientation of the mounting arm. b) For most smaller areas in residentialinstallations, the arm can be mounted with a "teeth down" orientation for a deeperangle (18 ).Note: the Smart Plug (Dimmer Module and Appliance Module) has already been paired withyour Hub at the warehouse, so it is ready to communicate with your Hub.Back PinThe Dimmer Module and the Appliance Module look very much the same, except the lefthand side outlet of the Dimmer Module is two-pronged, while the left-hand side outlet of theAppliance Module is three-pronged.Dimmer Module:1.ScrewMounting Arm Orientation(Top: Teeth Up, Bottom: Teeth Down)Attach Mounting Armto Sensor-Back3.Once you have selected your angle and secured the mounting arm accordingly, attachthe back of the sensor to the mounting arm with the provided screw.4.Next, adjust the horizontal angle of the Motion/Image Sensor by lifting the mounting armat least 1/3 of the way off the bracket and rotate the arm.5.Warning: Do not plug a non-resistive load, such as florescent lighting or a device with amotor to the Dimmer Module. This may result in damaging the Dimmer Module and willvoid the warranty.2.Once both the vertical and horizontal angles are adjusted, secure the mounting armlocation by sliding the back pin down and press tight. Use the washer and remainingsmall screw to secure the back pin.3.Back PinFlat Wall MountCorner Wall MountPlug the Dimmer Module into the 120VAC walloutlet, and then plug the lamp into the left-handside outlet of the (two-pronged) Dimmer module.Make sure the lamp to be controlled is no moreWasher& ScrewThe grounded outlet on the rightthan300W.side of the module (three-pronged) is alwayspowered and can be used for any otherappliance.You can now turn ON, OFF, DIM, or BRIGHTEN the lamp remotely by your mobile app,or directly on the module by: Tapping the button to toggle the lamp ON or OFF Pressing and holding the button to DIM or BRIGHTEN the loadTo remove the Dimmer Module, simply turn off the power to the lamp, unplug the lampfrom the module, and unplug the module from the wall outlet.Appliance Module:1.Plug the Appliance Module into the 120VACwall outlet, and then plug the load into theleft-hand side outlet of the (three-pronged)Appliance Module. Make sure the load to becontrolled totals no more than 15A (1800W).The grounded outlet on the right side of themodule (three-pronged) is always poweredand can be used for any other appliance.2.You can now turn ON or OFF the load remotely by your mobile app, or directly on themodule by:Washer & Screw 3.8Tapping the button to toggle the lamp ON or OFFTo remove the Appliance Module, simply unplug the load from the module, and unplugthe module from the wall outlet.9

Door/Window SensorHD Indoor CameraNote: the Door/Window Sensor has already been paired with your Hub at the warehouse,so it is ready to communicate with your Hub.Note: The HD Indoor Camera uses your internet Wi-Fi connection and does not communicatevia the Hub. Please confirm your internet Wi-Fi signal is on and have your Wi-Fi passwordready for the installation process.For best results:Install the Door/Window Sensor indoor and away from sources of moisture.1. lace the Door/Window Sensor within 30m of another Z-Wave device that is either yourPHub or is powered by AC outlet.Connect the camera’s mini-USB to ethernet cord (camera dongle) into the back ofthe camera.2.Connect the camera to your internet router with an ethernet cord. The magnet and the main sensor must be less than 2cm apart.3.Plug in the camera’s AC adapter and plug it into a non-switched outlet. Neither the main sensor nor the magnet should be mounted on a metal frame. 1.There are two pieces to a Door/Window Sensor set: the Sensor unit (bigger piece)and the Magnet unit (smaller piece). Attach the Sensor unit Mount Plate and the Magnetunit Mount Plate to a door or window frame either by using the 20mm screws or thedouble-sided tape provided. The main sensor must be attached to the door or window,and the magnet must be attached to the frame.Camera dongleEthernet cableReset Button/ WPS ButtonModem2.10InternetOnce the Mount Plates are each attached to a surface, complete the installation byattaching the corresponding sensors to the plates by snapping them on.3.Confirm that the dimples on the front of each sensor are facing each other.4.To remove the Door/Window sensor, remove the Mount Plates to access the screws, orremove the double-sided tape.AC Adapter4.Wait for the camera LED to turn solid green.5.Login to your online account. Click "Video" on the right. Then click on the link"Your service plan includes Video Monitoring. Click here to add a camera tothis account."6.Select the camera from the list, or enter the camera’s MAC address (found oncamera label at the bottom of the camera and camera box, next to the word, "MAC".An example of a MAC address is: "0003K147D29P") into the search field to beginthe installation.7.Mount the camera base bracket to the wall using the screws and anchors provided.8.Slide the camera base into the camera base bracket to secure the camera in position.9.Adjust the camera’s horizontal angle by twisting the camera head left and right. Adjust thecamera’s vertical angle by pivoting the camera up and down.11

Smart Radio ThermostatNote: the Smart Radio Thermostat has already been paired with your Hub at the warehouse,so it is ready to communicate with your Hub.For best results: 1.12 lways replace the batteries as soon as the "Low Batt" flashes, or at least once a year.AFailure to replace batteries can result in overheating or excessive cooling of your house.Do not use rechargeable batteries.Before you remove your existing thermostat, switch OFF electricity to the HEATING andCOOLING system by disconnecting the power supply. This can be done at the circuitbreaker. WARNING: if you do not feel comfortable working with electrical circuits, pleaseask a certified electrician to do the installation.2.Remove the existing thermostat’s cover. Most are snap-on types or have locking screws.3.Attach labels (enclosed) to each wire for identification.4.Once all wires are labeled, remove the wires from the existingunit. Make sure the wires do not fall back inside the wall.You can wind them around a pencil to keep them from falling.5.Remove the existing thermostat from the wall.6.Based on the wires you have, refer to page 5 of the "Install Guide CT32" enclosed inthe Smart Radio Thermostat to wire up the new Smart Radio Thermostat.7.Notes: If you have both RH and RC wires, then you need to remove the jumperwire between these two terminals on the Smart Radio Thermostat. The Smart RadioThermostat runs on 1) four AA alkaline batteries, and/or 2) the C wire if available.If you do not have a C wire, you can run a new wire from the HVAC or use a standard12-24V (AC or DC) wall transformer. The C wire is optional but preferred for Z-Waveradio installation. Without a C wire, the thermostat will operate on batteries only forabout one year.8.Mount the Smart Radio Thermostat to the wall by first holding itagainst the wall with the wires coming over the top of the terminalblock. Attach the thermostat to the wall with the screws provided.9.Make your HVAC selection. Set the HVAC Type switch, located under the top cover onthe left, to the NORM position if you have normal natural gas, propane, oil, or electricheat. If you have a heat pump system, set the HVAC Type switch to HP.10. Make your HEAT Type Selection. Set the HEAT Type switch to the GAS position if youhave normal gas or oil heat, or if you have a heat pump with gas or oil auxiliary heat.Set the HEAT Type switch to ELEC position if you have normal electric heat or if you havea heat pump with electric auxiliary heat.11. Install four AA alkaline batteries. Press the RESET button (under top cover) to implementthe HVAC switch selections.12. With all the wires connected, turn the AC power back on by turning the breaker switchback on. The Smart Radio Thermostat will power up in the OFF mode.13. After the Smart Radio Thermostat is powered up, configure it by following pages 10 and11 of the "Install Guide CT32".14. Your Smart Radio Thermostat is now successfully installed. Please proceed to the"Operation Guide CT32" to begin initializing and using your Smart Radio Thermostat.13

Nest Learning ThermostatWi-Fi Outdoor Doorbell CameraNote: The Nest Learning Thermostat uses your internet Wi-Fi connection and does notcommunicate via the Hub. Please confirm your internet Wi-Fi signal is on and have yourWi-Fi password ready for the installation process.Note: The Wi-Fi Outdoor Doorbell Camera uses your internet Wi-Fi connection and does notcommunicate via the Hub. Please confirm your internet Wi-Fi signal is on and have your Wi-Fipassword ready for the installation process.For a detailed installation guide, please follow the documentation included with yourNest Learning Thermostat, or visit t/nest-thermostat-gen3-install-guide-CA-CA-FR.pdf for the completeinstallation guide from Nest.1.When connecting a Nest account to the TELUS SmartHome system, you will see theconnection requested to be between Nest and Alarm.com (TELUS SmartHome’s partner),not between Nest and TELUS.a. Doorbell chime: you have either an existing mechanical or digital doorbell.Wireless chimes are not supported.b. Wi-Fi speed: you have at least 1.5Mbps consistent upload speed at your front door.2.Before you remove your existing thermostat, switch OFF electricity to the HEATING andCOOLING system by disconnecting the power supply. This can be done at the circuitbreaker. WARNING: if you do not feel comfortable working with electrical circuits,please ask a certified electrician to do the installation.Install the doorbell camera hardware, replacing the existing doorbell by following the stepsat alarm.com/doorbellinfo, "Hardware Installation Step-by-Step."3.Download the TELUS SmartHome App Customer App from the App Store (iOS) orGoogle Play (Android) and log in using your Alarm.com login credentials.Note: Doorbells installed using the Skybell App will not work with Alarm.com2.Remove the existing thermostat’s cover. Most are snap-on types or have locking screws.4.3.Check your system to see if it is labeled 120V or 240V, or has thick wires with wire nuts.WARNING: Do NOT connect Nest to high voltage wires. If you are not sure, please visittelus.com/support/topic/internet#/smarthome for more information on thermostatcompatibility.Go to the Doorbell Camera section of the App and follow the guided setup toAdd a New Device. More information can be found on alarm.com/doorbellinfo,"Syncing Instructions."4.Attach labels (enclosed) to each wire for identification.5.Once all wires are labeled, remove the wires from the existing unit. Make sure the wiresdo not fall back inside the wall. You can wind them around a pencil to keep them fromfalling.1.Smart LED Light BulbNote: the Smart LED Light Bulb has already been paired with your Hub at the warehouse, soit is ready to communicate with your Hub.1.To install the Smart LED Light Bulb, turn thepower to the light bulb socket off.6.Use the trim plate provided if you need to cover up holes.2.7.Attach the Nest base and pull wires through the centre of the base. Attach the base withthe screws provided.Screw the Smart LED Light Bulb into thelamp socket.3.You can now turn ON or OFF the Smart LED Light Bulb remotely by your mobile app, orby using the wall switch that controls the power to the socket:8.Connect all wires. Push them down to make sure they are flush with the base.9.Attach the Nest display unit until it clicks. 10. Switch the power back on.11. The Nest Learning Thermostat will turn on and walk you through setup. During the setup,you can connect the Nest to Wi-Fi. Download the Nest app to create a Nest Account.14Before you begin, go through the Pre-installation Checklist at: alarm.com/doorbellinfo.Confirm that you have the following: 4. o manually turn the Smart LED Light Bulb OFF, flip the wall switch OFF then ON.TMake sure the switch is ON when finished. o manually turn the Smart LED Light Bulb OFF, flip the wall switch OFF then ON twoTtimes within two seconds. Make sure the switch is ON when finished.To remove the Smart LED Light Bulb, turn off the power to the light bulb socket, andunscrew the Smart LED Light Bulb.15

Set some rules for your TELUS SmartHome System:With your TELUS SmartHome System, all your devices can communicate within an integratedplatform. This allows you to program rules that integrate different devices available in yourTELUS SmartHome System.1.Login to your online account, and click "Rules" on the left-hand side menu.FAQs and Troubleshooting:Login and account infoHow do I change my login or password?Go to your profile button at the bottom left hand corner of the home screen (it is a circularbutton with your initials inside the cricle). Then, click "Password" from the menu on the lefthand side of the new window. There, you can change your password as well as your securityquestion. You cannot change your primary login name on the website. If you would like tochange your primary login name, please contact your security provider or send a messagethrough our Contact Us form with the new login name.How do I add a new login to my account?2.On the top right, click the "ADD NEW RULE" button. This will give you four (4) options:Event-triggered Rule, Image Sensor Rule, Light Schedule, and Thermostat Rule.3.Within each of the options, make your selections for action type, devices involved,and time frames for activating the rules.4.Click the "SAVE" button after you finish.Click "Users" from the home page of your online account. Click the "Add User" button at thetop left corner of the page. Enter the desired login name and email address for the new login.A notification will be sent to the e-mail address with a temporary password and instructions onhow to log in. For security reasons, this email will not contain the user's login name, which youwill need to provide to your security provider separately.How do I change my email address?Go to your profile button at the bottom left hand corner of the home screen (it is a circularbutton with your initials inside the cricle). There you can change your email address, loginname, and other details.Alarm and eventsHow can I access and control my system via my mobile device?For information on accessing your system via one of the mobile apps (for iPhone, Android, andBlackBerry) or via the mobile website, go to Other Apps Mobile Access.NotificationsI entered my email address on the site, but I’m not receiving notifications. Why?You must sign up email addresses and phone numbers for notification individually. Under theNotifications tab, click on any of the notification event pages to set up notifications for thatevent. You can add/edit/delete notification schedules and add/remove notification recipientsfor each notification.1617

Sensor statusHow is my privacy ensured?Why is status not shown for one of my sensors?The account owner can see all cameras associated with the account, and additional loginscreated for the account can be assigned permission to see the cameras as required.The cameras use advanced MD5-based "digest authentication" for user authentication.Normal activity monitoring may not have been turned on for the sensor you are interested in.By default, your service plan has a limit of 10 sensors that will report normal sensor activity.To change which sensors are monitored, go to the security tab and click on "sensors."Check the box under "Activity Monitoring" next to the sensor(s) you would like to monitor.Device pairing with the hubI’m not seeing my devices listed on the home page of my online account ormy mobile app. Why?Your SmartHome devices have been pre-paired with the hub prior to shipment(except for the HD Indoor Camera and the Wi-Fi Outdoor Doorbell Camera, which requireWi-Fi setup at your home). By logging into your online account or mobile app, you’ll be ableto see the devices that are paired on the home page. If you do not see your devices there,then they may not have been paired properly. Please visit TELUS Support site attelus.com/support/topic/internet#/smarthome for steps in resolving a device pairing issue.Image SensorWhat is a Peek-In?The Peek-In feature allows you to request on-demand images from your system regardlessof whether the system is armed, in an alarm, etc. You can request a Peek-In Now to capturean image right away, regardless of motion activity. You can request a Peek-In Next Motion tocapture images next time the sensor detects motion.I'm not able to see any images from the Motion/Image Sensor. What should I do?Reset the Image Sensor by holding the reset button down until the LED turns solid red( 15 seconds).Video camerasHow many video clips can I upload per month?You can upload 40 sets of photos per month (1 set 2 pictures). You can see how manyimages you are able to upload per month, as well as how many images you have remainingthis month, on the top of the "Upload Images" and "Peek-In" subtab. In the top righthand corner on these pages you will see an upload meter indicating how many uploads areincluded in your service plan. To increase your monthly upload limit, please contact yoursecurity provider.Will any unused uploads be carried over to next month?No, unused uploads will not carry over from month to month. On the first of each month, yourupload limit will reset.I'm not able to see any videos from my HD Indoor camera or my Wi-Fi OutdoorDoorbell camera. What should I do?Try power cycling to reset any fault you might have.The videos are slow and with lags. Why?Verify your Internet speed. The cameras need 256 kb/s of upload speed.1819

If you need additional support:NotesIf you need help during installation, please visit telus.com/support/topic/internet#/smarthomefor Frequently Asked Questions (FAQs) or troubleshooting information. Please also visitforum.telus.com for useful information discussed and posted by other SmartHome users.Account informationFor your convenience, please keep all your packaging boxes in case there is any necessaryshipment of devices back to TELUS.Money-back Guarantee: SmartHome includes a 30-day money back guarantee. If you aredissatisfied with the product for any reason, a refund is available by calling 1-855-835-8788.Login name:Password:We are continually listening to our customers to make your experience better every day.Thank you for choosing TELUS.If you’d like to expand your TELUS SmartHome system with more devices and functionalities,please visit SmartHome.telus.com. Or, you may want to visit our store to experience theTELUS SmartHome devices demo at 863 Village Dr #140, Port Coquitlam, B.C.2021

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day-to-day functions across your system. 2a. Download the TELUS SmartHome mobile app from Apple App Store (iOS) or Google Play (Android). 2b. Open the app. Use the same login name and password as your online account. Now you can view and control your system from your m